Policies and Procedures

GENERAL TERMS AND CONDITIONS OF SALE

Download our General terms and conditions of sale.

IMPORTANT CIRCULAR TO ALL CUSTOMERS

1st March 2009

Dear Customer,

CREDIT RETURNS PROCEDURES:

Credit Returns to TVH on product and warranty claims will in future be handled using the following procedures. These procedures are applied to ensure that returns and claims are properly recorded and dealt with in an efficient manner.

General:

Any credit requests are to be sent to us by email, fax or mail using the “Return Application Form” OR you can contact any TVHA sales office to have the form faxed or emailed to you.
Credit Returns will only be accepted in accordance with the detailed General Terms and Conditions of Sale. No claim will be recognised after 14 days from date of invoice.
Your Return Application Form will then be handled in a timely manner. If approved for return, you will be issued with a “Return Authorisation Form”. This will include a “Return Number” and any specific instructions related to the manner of return of the articles.
Returns will ONLY be accepted with an issued Returns Authorisation Form and ONLY within 30 days of issuing the Returns Authorisation Form. .

Specific Credit Return Conditions:

To be eligible for return, articles shall be returned in their original packaging and/or in good and saleable condition.
All returns, unless related to product fault or clearly demonstrated to be an error in supply by TVHA, will be subject to a Restocking Fee of 15% for administration and warehousing cost.
Claims related to transport damage shall be advised to TVHA in writing via email or fax within twenty four (24) hours of delivery and noted at the time of delivery on the delivery consignment note.
All return transport costs will be the responsibility of the customer except as otherwise specifically agreed to by TVHA in writing.

We are sure that you will understand that we are implementing these procedures to ensure better handling of your return claims and thank you in advance for your cooperation.

TVH Management